FAQs

What’s the difference between coaching, counselling, psychotherapy?

Coaching is future oriented and and we work in partnership to achieve your goals. Counselling refers to taking a short-term, focused approach toward solving a client’s concerns and psychotherapy is often longer in duration and more in-depth. All of these interventions involve confidential conversations within a mutually respectful professional relationship and are designed to provide emotional insight, personal growth, improved communication skills and happier relationships.

What are the benefits of coaching, counselling and psychotherapy?

There are multiple benefits such as insight, understanding, improved relationships with family and friends, increased problem solving skills, a more relaxed lifestyle, higher self-confidence, enhanced physical, mental and emotional well-being and the knowledge that you can truly achieve the life you desire. mutually respectful relationship between the coach/therapist and the client.

Who uses coaching, counselling and/or psychotherapy?

Everyone encounters challenges throughout their lives. It’s common to feel overwhelmed at times and it can be a great advantage to have someone to discuss your concerns with, clarify your next steps and discover a happier way of life. Susan’s clients include entrepreneurs, investment bankers, artists, students, engineers, producers, administrators, entertainers, lawyers, doctors, scientists, homemakers, athletes, CEOs, salespeople, actors, and many others, from all walks of life.

What can I expect in my first session?

In the first session, you will have an opportunity to see what the nature of your sessions will be like by discussing what you’d like to work on and the steps that might be taken to reach your goals. The most significant factor in the counselling or coaching relationship is the strength of the relationship between the client and the coach/therapist. In order for the process to work, it is essential that you feel a positive connection.

How long is each session?

Each session is 50 minutes long.

What is the cancellation policy?

At least 48-hours notice of cancellation is needed. If less than 48-hours notice is given, you will be responsible for the full session fee.

Will I be able to reach my goals quickly?

Depending on what it is you’d like to achieve, many clients find that they are able to make lasting changes in a relatively short period of time (i.e. 6 to 12 sessions depending on the situation). Couples often find that long-term patterns start to shift positively after only the first session.

Are services covered under OHIP (Ontario Health Insurance Plan)?

Unfortunately, counselling services are not covered under OHIP.

Are services covered under extended health insurance benefits?

Susan’s services are covered by most extended health insurance plans through her association with Mills Psychology Corporation. Please check your individual plan to determine what your coverage is (i.e. maximum $ amount or percentage covered per session, maximum $ amount per year, and whether your plan runs on a calendar year or other, such as May 1st to April 30th). Fees are payable at the end of each session and submitted by you to your insurance provider for reimbursement.

My benefits coverage is specifically for a Registered Psychologist, will I be covered for my sessions with Susan?

Yes. Susan’s services are covered by extended health benefits or workplace insurance if they cover a Registered Psychologist through her supervision with Mills Psychology Corporation.

What is the cost per session?

The per session fee is set within industry standards at $220. This fee applies to both 50-minute individual sessions and 50-minute couples counselling and marriage therapy sessions.

What times are available for appointments?

Susan is available on Mondays 12pm to 7pm, Tuesdays 9:00pm – 3:00pm and Fridays 9:00am – 3:00pm.

It would be more convenient for me to have my sessions over the phone (i.e. I prefer the convenience of being in my own home, live out of town or travel for business). Does Susan provide sessions by phone?

Both in-person and telephone sessions are equally effective. Approximately 20% of Susan’s clients prefer sessions by phone.

Will what I say in sessions be kept private and confidential?

Yes, safety and privacy is key in a trusted relationship and anything you discuss in Susan’s office will be kept strictly confidential.

“Change is the essence of life. Be willing to surrender what you are, for what you could become.” ~ Anon ~

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